You're on the slopes or in Val Gardena and your phone falls into the snow. The next few minutes are decisive — what you do right away can make the difference between a recovered device and one that's permanently damaged.
Why snow is deceptive Snow isn't still water — it melts slowly and gradually works its way into the device's openings. The real risk isn't the moment of the fall, but the minutes that follow as the snow melts inside. The longer you wait, the more moisture gets into the circuits.
What to do right away
- Pick up the phone immediately and remove the case
- Turn it off right away — if it's still on, switch it off. If it already turned off by itself, don't try to turn it back on
- Dry the outside with a soft cloth or a t-shirt
- Don't blow into the openings with your mouth — the moisture from your breath makes things worse
- Don't use a hair dryer — the heat pushes moisture deeper into the circuits
What NOT to do
- Don't put it on charge — applying current to damp circuits causes short circuits
- Don't turn it back on before it's completely dry
- Don't put it in rice — it's a myth with no technical basis, it doesn't remove moisture from the internal circuits
- Don't shake it to get the water out
If the phone still works If the device is still on after falling in the snow, immediately back it up to the cloud — iCloud for iPhone, Google Drive for Android — then turn it off. Don't leave it on hoping it'll dry out on its own.
Bring it in as soon as possible Even if the phone seems to work normally after exposure to snow, moisture damage can show up in the following days through progressive corrosion of the circuits. A preventive diagnosis can catch residual moisture before it causes permanent damage.
Bring your device to Dolomiti Repair in Santa Cristina Val Gardena: diagnosis is free, and we'll check the device's internal condition before any damage gets worse.
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