Not all repair shops are the same. Choosing the wrong one can mean a device repaired with subpar parts, a warranty that's worthless, or a quote that changes after you've already left your phone. Here are the five questions to ask before trusting a technician.
1. Do they diagnose before quoting? A serious shop examines the device before giving a price. Anyone who gives you a fixed price over the phone without seeing it is just guessing — and that guess can change after you've already left the device. A free upfront diagnosis is the sign of a transparent shop.
2. What kind of parts do they use? Ask explicitly: original, OEM, or compatible? A transparent shop answers without hesitation and explains the difference. If the answer is vague or evasive, that's a sign not to ignore.
3. What warranty do they offer on the work? A shop that does good work stands behind its repairs. Ask explicitly what the warranty covers and for how long — both the part and the labor. A shop that offers no warranty at all isn't confident in its own work.
4. What do the reviews say? Look up the shop on Google Maps and read the reviews. Don't just look at the average rating — read the negative reviews to see how they handle problems and complaints. A shop that responds to criticism professionally is a good sign.
5. Are you free to not leave your phone? After the diagnosis, you should be free to decide whether to go ahead or take your device back without paying anything. If a shop holds onto your phone or pressures you to proceed right away, go elsewhere.
How we work at Dolomiti Repair At Dolomiti Repair in Santa Cristina Val Gardena, diagnosis is always free and with no obligation. We give you a clear quote before any repair, explain which part we're using and why, and you're always free to take your device back without paying if you decide not to go ahead.
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